Your Forever Match Begins Here
Friendly support for candidates and parents at every step
“Have a question about manual verification, privacy controls, or membership plans? Our support team is ready to assist you.”
Direct Support Channels
Connect with our dedicated relationship advisors via phone, WhatsApp, or email.
WhatsApp Support
Instant chat for profile verification & plan queries
+91 836 874 1739
Phone Support
Speak directly with our consultation desk
+91 836 874 1739
Email Support
Official queries & document submissions
matrimonialcitywala@gmail.com
Site Support
Official 24/7 web portal & matchmaking engine
https://matrimonial.citywala.com/
Office & Consultation Details
Official credentials and verified contact channels of Matrimonial Citywala.
Matrimonial Citywala
Monday – Sunday: 9:00 AM – 8:00 PM IST
Target Support Region: All India & Nationwide Verified Support
Matrimonial Citywala provides dedicated support and verified profile matching to candidates and parents across every state and union territory in India.
Need personalized help finding matches in your community or city?
Frequently Asked Questions
Find answers to common questions about accounts, matching, privacy, and plans.
Account & profile
How do I edit my profile?
Go to My Profile after signing in. Every section — photos, background, career, family, preferences — is editable.
How do I get the verified badge?
Open Settings → Profile verification and upload a government ID. Review typically takes under 48 hours.
Can I hide my income?
Yes — enable "Keep my income private" in the Education & Career section of your profile.
Matches & interests
How does matching work?
Our engine scores every compatible profile against your partner preferences — age, community, location, education, lifestyle — and ranks them.
Can parents manage profiles?
Yes! Parents can easily select any plan, manage contacts, and speak directly with our consultation team.
Who can I chat with?
Members can exchange secure messages and contact details after mutual interest is accepted.
Membership & billing
How do I upgrade my plan?
Visit the Membership page, pick Gold, Diamond, or Platinum, and pay securely via Razorpay (UPI, Cards, Netbanking).
Are there any hidden fees or post-marriage commissions?
Absolutely not. What you see is what you pay. We charge zero commissions before or after marriage.
Where are my invoices?
Your payment history is always accessible under Membership → My payments.
Privacy & safety
Who sees my phone number?
Only verified members whose interest you have accepted (or who accepted yours). It is never public.
How do I block someone?
Open their profile and tap Block. They will no longer be able to see or contact you.
How do I report a suspicious profile?
Use the Report button on the profile. Our trust & safety team reviews every report manually.
Still Need Assistance?
Our support team is happy to assist candidates and parents with custom queries, profile verification, and matchmaking guidance across India.